We want you to love your Lour piece. If something isn’t right, here’s how returns and exchanges work.
You may request a return or exchange within 14 days of receiving your order.
Items must be unworn, undamaged, and returned in their original packaging with all tags attached. Items that show signs of wear cannot be accepted.
Email info@lourjewelry.com with your order number and the reason for the return. We’ll confirm your eligibility and send you return instructions.
Once we receive and inspect your return, we’ll notify you of the approval status. Approved refunds are issued to your original payment method within 7–10 business days.
If your order arrives damaged or you received the wrong item, contact us within 48 hours of delivery with photos of the item, and we’ll arrange a replacement or refund at no extra cost to you.
This is a starter policy — please have it reviewed to make sure it matches how the business actually operates before relying on it.